Redefine Vendor Management with AI-Powered eServe
eServe by DigiSurface is a standalone vendor management system built for enterprises across India, UAE, Saudi Arabia, Oman, Qatar, Kuwait & Bahrain. Onboard vendors in minutes, process invoices with AI OCR, automate approvals, and sync seamlessly with SAP, Oracle, or Microsoft Dynamics.
Everything Your Vendor Operations Need — One Platform
Built for procurement and finance teams across India, UAE, Saudi Arabia, and the wider Gulf region.
Send an email invite link to new vendors. They self-register, submit documents, and complete compliance checks — all digitally. No manual paperwork.
- Email-based vendor invite workflow
- Digital document submission
- Compliance & tax verification
- Auto-approval or manual review
Vendors upload invoices — AI OCR automatically extracts invoice number, date, line items, tax, and totals. Manual upload also fully supported for all file types.
- AI-powered data extraction (OCR)
- PDF, image & scanned invoice support
- Automatic line-item recognition
- Manual upload & correction option
Configurable multi-level approval chains — invoice approval, PO matching, payment authorisation. Approvers get email notifications and can approve/reject with one click.
- Multi-level approval routing
- Email-based approve/reject
- Escalation & deadline triggers
- Full audit trail & approval log
Vendors log in to a secure portal and manage everything independently — without calling your AP team. Reduces enquiry calls by over 60%.
- View & update vendor profile
- Update bank account information
- View purchase orders & RFPs
- Track invoice & payment status
- Download balance statements
Publish requests for quotation (RFQ), receive vendor bids online, and run live bidding events — all within the eServe platform. Compare bids and award with one click.
- Digital RFQ publishing
- Online bid submission by vendors
- Live bidding & reverse auction
- Bid comparison & award workflow
Finance and business users get real-time visibility into vendor payment status, outstanding balances, and transaction history. Vendors see payment dates and remittance details instantly.
- Real-time payment status tracking
- Outstanding balance statements
- Remittance advice sharing
- Finance dashboard & reporting
Eliminate Manual Invoice Entry with AI OCR
Vendor invoice processing is the single biggest source of errors in the AP cycle for enterprises in India and the Middle East. eServe's AI OCR engine reads, extracts, and validates invoice data automatically — in any language.
Plugs Into Any ERP — SAP, Oracle, Microsoft & More
eServe is a standalone system that connects to your existing ERP infrastructure. Documents, contracts, quotes, invoices, and purchase orders can be pulled directly from your ERP — no duplication, no data silos.
Enterprises in India, UAE, and Saudi Arabia running SAP S/4HANA, Oracle Cloud, Microsoft D365 Finance & Operations, or Business Central can deploy eServe without replacing their core ERP.
Full integration with SAP S/4HANA and ECC. Vendor master, POs, GRNs, and invoices sync bi-directionally. Widely used by enterprises in India and Saudi Arabia.
Connect eServe with Oracle Fusion Cloud and Oracle E-Business Suite. Full AP workflow integration for Oracle-based enterprises in the Gulf.
Native-level integration with D365 F&O. Purchase orders, vendor invoices, and payment journal entries sync automatically. Ideal for Gurgaon and UAE D365 clients.
eServe connects with Business Central for SMEs in India and the Middle East. Full vendor portal functionality with BC AP module integration.
eServe's open API allows integration with any ERP, accounting system, or procurement platform — including legacy systems used by government and public sector entities in India and the Gulf.
Vendor Management Software for India & the Entire Middle East
Multi-currency, multi-language (Arabic/English), and tax-compliant for every market we serve.
Questions from Procurement Teams in India & the Middle East
Does eServe integrate with SAP, Oracle, and Microsoft Dynamics?
Yes. eServe is a standalone vendor management system with pre-built integrations for SAP S/4HANA & ECC, Oracle ERP Cloud & EBS, Microsoft Dynamics 365 Finance & Operations, and Business Central. Documents, contracts, quotes, invoices, and purchase orders can be pulled directly from your ERP. Integration with any other system is also possible via our open API.
How does the AI OCR invoice processing work?
Vendors upload their invoice (PDF, image, or scanned document) to eServe. The AI OCR engine automatically reads and extracts the invoice number, date, vendor details, line items, tax (GST/VAT), and total amounts. The extracted data is validated against the relevant purchase order and contract. Mismatches are flagged for review. Once validated, the invoice enters the approval workflow. Manual entry is also fully supported.
Is eServe available in Arabic for our UAE and Saudi Arabia teams?
Yes. eServe fully supports Arabic and English — including right-to-left text, Arabic-language email notifications, Arabic invoice processing via OCR, and Arabic interface options for vendor portal users across UAE, Saudi Arabia, Oman, Qatar, Kuwait, and Bahrain.
Is eServe VAT-compliant for Saudi Arabia's ZATCA e-invoicing requirements?
Yes. eServe supports ZATCA-compliant e-invoicing for Saudi Arabia (including Phase 1 and Phase 2 requirements), UAE VAT 5%, Bahrain VAT 10%, Oman VAT 5%, and India GST. Tax configuration is market-specific and can be set per vendor or per transaction.
What does the vendor self-service portal include?
Vendors log in to a branded, secure portal and can: update their profile and bank information, view purchase orders and request for purchases, submit invoices (AI OCR or manual), track invoice approval status, view payment dates and remittance advice, and download balance statements — without contacting your AP or procurement team.
How long does eServe implementation take?
A standard eServe deployment takes 4–8 weeks depending on the number of ERP integrations, number of vendors to onboard, and workflow complexity. DigiSurface provides a dedicated project manager for India and remote implementation support for all Middle East deployments.
Ready to Transform Your Vendor Operations?
Join enterprises across India, UAE, Saudi Arabia, Oman, Qatar, Kuwait & Bahrain that have modernised their vendor management with eServe. Book a free, no-obligation demo today.
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